Suppose you decide that you’d like to download the PokerStars.net app. In that case, you’ll be joining thousands of other keen poker players of all abilities from all around the world, who appreciate the convenience of poker on the go, and the great quality features of this specific app.
But when you just want to get on with playing some competitive poker at the world’s largest poker site, the most annoying problem you can run into is software issues.
Though uncommon, it’s not entirely unheard of that players who have downloaded the PokerStars.net app discover it will not open on their device. The problem can afflict iOS and Android users, and the recommended course of action is the same, no matter which device you’re using.
Mobile PokerStars.net App Downloaded but Will Not Open
We’re assuming you’ve managed to access your app store or visit PokerStars.net and download the installer files for the application onto your phone or tablet. If you haven’t done this yet, or you’re having difficulty doing so, this is likely an error with your device or internet connection and is unlikely to be related to the PokerStars.net app. Contact the support associated with your device to address these issues.
Checks to Make Before You Download the Pokerstars App
To avoid getting yourself into download troubles, to begin with, you should go through this checklist before you attempt to download the Pokerstars app onto your mobile device:
• Ensure the app is supported on your device
• See that you’re attempting to download the most recent version of the Pokerstars app
• Make certain that you are downloading the app from the correct location online
• View your device’s storage to ensure you have enough space for the entire app
• Check your internet connection is sufficient for the download
If you have made all these checks and still run into download errors, use the following guides to troubleshoot your issue…
Installer File Error
The Problem:
The first issue you might run into is that you have been able to download the installer files for the PokerStars app onto your device but find that it’s impossible to run them or that they fail to download the app when you do run them properly.
The most likely cause of this error is that the web browser through which the installer files download has been completed is not downloading it with the correct APK file extension.
The Solution:
In this instance, the best thing to do is to download the installer files again, but this time using an alternative web browser. The Pokerstars app can be downloaded correctly through most major mobile web browsers, but if you’re running into difficulty, we suggest you try using one of the following:
• Chrome (iOS default web browse)
• Firefox
• Android’s default web browser
• Opera
Installed Mobile PokerStars.net App Won’t Run
The Problem:
If the installer files have downloaded correctly, and the Pokerstars app has been downloaded in full to your phone, you should now be able to open it and play. However, in a few cases, the app may appear to have downloaded fully and even show up with a shortcut on your home screen but may still fail to open. If the app fails to run when you select it, it most likely has been unable to install and integrate into your phone or tablet correctly.
The Solution:
Unfortunately, although it can be time-consuming and annoying, the best course of action if the app fails to launch, is simply to download the entire application again. To complete a reinstallation, you’ll need to totally uninstall it from your phone first and then start the download process from the start again.
To do this, you must:
• Touch and hold the Pokerstars App icon on your Home screen – on iOS, it will start to wiggle; on Android, it will become loose under your finger for you to move around.
• If you are using an Apple product, you simply need to tap the X on the corner of the icon, and if you’re on Android, you’ll need to move it to the ‘Uninstall’ area that appears at the top of your phone.
• Both operating systems will request you confirm the deletion.
• You can now download the Pokerstars app again, either from Pokerstars.net or the app store.
Error Persisting After Correct Downloads and Reinstallation Attempts
If you have tried all the steps above, but you’re still having difficulty launching the Pokerstars app, you’re in luck. There are many reasons why Pokerstars is the biggest and most popular poker site on the web, but one of the most important is the high level of service they offer to all their players, old, new, and even prospective.
When you’re experiencing issues downloading the app and have had no luck troubleshooting it yourself, you should contact the dedicated support team at Pokerstars.net, who will do everything they can to ensure you can satisfactorily download, launch and play with their app.
